Why it is useful
Feedback in a chat thread or on a screenshot loses its place: nobody knows which part it meant, or whether it was dealt with. A comment on the prototype is pinned to the part, can carry a picture, has an owner and a due day, and stays on record after it is resolved.
Anyone you have invited as a reviewer, approver or editor can comment on the prototype. Each comment is pinned to a part of the page, can carry a mention, a picture and a label, and is kept in Crux.
Step 1: Turn on Comment and click a part
Click Comment on the toolbar, then click the part of the page you mean. The pane opens a new comment on that part.
Step 2: Say what you think
Type your comment. Type @ and a name to mention someone: they get an email and a notification in Crux, with a link straight to the comment.
Step 3: Add a picture and a label
Click the picture button to take a screenshot of the page or choose an image, or paste one straight in. Click the label button and pick what kind of feedback it is: your approvals (UX, UI, Functionality, Content) are labels too, and you can add your own. Click the arrow to post it.
Step 4: Give it an owner
In the thread, click the person button and pick who should deal with it. Click their name again to set the day it is due. They get an email, and a reminder the morning it is due.
Step 5: Reply
Click a pin on the page, or a comment in the list, to open its thread. Type in Reply and post.
Step 6: Resolve it
When the comment has been dealt with, click Resolve thread. It leaves the page and the open list, and stays on record.
Step 7: Find it again
Click the filter button in Comments to narrow the list to one label, or turn on Show resolved to see what was settled and why. All prototype lists the comments on every page.
Tips
- The lock makes a comment Internal: only editors and admins see it.
- The bell is Notify me of replies. It is on unless you turn it off.
- Show comments in the toolbar’s More menu keeps the pins on the page while you browse.
- Every comment records the screen size, browser and system of whoever wrote it, so nobody has to ask.
- Assigned to me in the Comments filter shows the comments that are yours.